Air India servers restored after shutdown affected operations across the world

Hundreds of Air India passengers were left stranded at many airports

The airline's internal server SITA went down at around 3:30 am, following which the airlines failed to issue boarding passes.

Thousands of Air India passengers had a harrowing time at airports across the world on Saturday as its 155 flights were delayed due to the shutdown of its check-in software for more than five hours due to a technical snag.

A spokesperson for the airline confirmed that the said server is down, and that as a result, flight operations have been affected.

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Hundreds of furious passengers took to social media to complain about the widespread disruption, posting pictures and videos of passengers waiting at check-in counters.

"Operations are getting normal". CMD Air India Ashwani Lohani said that the "Air India System has been restored". The official ruled out a cyber attack and explained that the technical glitch happened during a routine maintenance of the system. "We deeply regret the inconvenience this has caused to the airline and their customers owing to this disruption", says Julius Baumann, SITA's senior manager corporate communications.

"Our server system SITA, which faced a temporary glitch, this morning was restored at 0845hrs. Our priority remains, as always, to ensure a stable system where customers can conduct business efficiently and effectively, and we are undertaking a full investigation to understand the root cause and prevent a recurrence", SITA said in a statement to PTI. The system was down till 8.45 am and restored around 9.30 am, he said, according to ANI. We sincerely regret inconvenience caused to passengers. Flight operations have been affected due to a problem in the airline's main server.

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Air India's software solution is managed by SITA, a global airlines IT services major, which provides its check-in, boarding and baggage tracking technology.

India's aviation industry is in choppy waters after one of the country's largest private carriers, Jet Airways, last week halted its operations indefinitely following refusal by lenders to pay it cash to run day-to-day operations.

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