O2 network outage hits Herefordshire

O2 4G network restored after data outage

02 is suffering a widespread outage of its 4G service this morning meaning that its customers will be unable to access its 4G network.

Users across the country said they were unable to access the internet without a wi-fi connection.

The fragility of the increasingly connected systems that keep modern, Western nations running was underlined Thursday when major telecoms network O2 ceased to transmit mobile data from around 0530 GMT.

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Mark Evans, the CEO of Telefonica (O2) said: "I want to let our customers know how sorry I am for the impact our network data issue has had on them, and reassure them that our teams, together with Ericsson, are doing everything we can".

The company is blaming software issues at one of its suppliers for the problems. O2 says technical teams are working "extremely hard to resolve this".

O2 has 32 million customers, including people signed up to Tesco Mobile, Sky, Lycamobile and GiffGaff.

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The United Kingdom is in the middle of a widespread O2 network outage, affecting millions of customers. "Ericsson sincerely apologises to customers for the inconvenience caused". "We are working closely with the remaining customers that are still experiencing issues".

The service was still down for many users at the time of writing and O2 said that it was working to fix the issue "as quickly as possible".

A spokesperson from the network has said it is investigating a technical fault that has left thousands of mobile customers unable to get online.

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They said: "One of our 3rd party suppliers has identified a software issue in their system". Work is now ongoing to fix the fault and customers are being encouraged to use wi-fi where possible.

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