Starbucks CEO Apologizes for Racist Arrests at Philadelphia Store

Racial-profiling at Starbucks Two black men randomly arrested

Johnson, who plans to meet with Philadelphia leaders this week, said Starbucks will address the incident through better employee training around "unconscious bias".

A new video has been released on social media showing a Starbucks manager alerting authorities to get a Black man removed from a Los Angeles area store.

Police were told the men had asked to use the store's toilets but were denied because they had not bought anything. But by the time Yaffe arrived, the manager had called 911 and the two men were surrounded by seven police officers, who led them away in handcuffs. Witnesses said the men were calmly sitting in the cafe and in a widely viewed video, some patrons asked police whether they were targeted because they are black.

Gauda and other corporate communications experts said they were impressed with Johnson's hands-on approach to the crisis. "Starbucks failed these men and all of its customers by treating them in this unfair and demeaning way", Shuford said in a press statement.

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The men were arrested but later released. "Our store manager never intended for these men to be arrested and this should never have escalated as it did", Johnson said.

Johnson said Starbucks wants managers to be trained on "unconcious bias" following the incident, after saying the company "stands firmly against discrimination or racial profiling".

"I've been very focused on understanding what guidelines and what training ever let this happen", he said. "We have to see change in policy that will not allow this to happen going forward", Green said.

During the same quarter previous year, the company posted $0.52 earnings per share. He was in Philadelphia on Monday when he conducted the interview on Good Morning America.

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Police Commissioner Richard Ross has said previously that his officers did nothing wrong and performed only "a service that they were called to do".

Meanwhile, on the West Coast, below is video from a black guy at a Starbucks in Hawthorne, CA who was refused permission to use the bathroom, but a white was given the code. On their Facebook page - titled "Shut Down Starbucks!" - they allege the Philadelphia police "have once again demonstrated their inherent white supremacy and inability to serve the black community". Starbucks said Tuesday the company-owned stores and corporate offices will be closed on the afternoon of May 29 for the training.

Asked if the incident was a case of racism, he responded: "Starbucks was built around the concept of a third place where we create a warm and welcoming environment for all customers". However, that hasn't slowed further protests at the location and an online #BoycottStarbucks movement that T.I. has now counted himself a part of.

Kreitzer says simply having a store policy that prohibits people from loitering or using the bathroom is useless if that rule is not applied on a consistent basis.

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