HP Recalls 15 Different Models Over Battery Safety Problem

HP issues voluntary recall involving lithium-ion battery packs

HP is recalling some laptop batteries due to concerns that overheating could cause fires and inflict burns. HP has set up a webpage, www.HP.com/go/batteryprogram2018, where customers can check to see whether their battery is included in the recall.

HP issued a statement to stay: "The quality and safety of all HP products is our top priority".

The batteries were sold from December 2015 through December 2017 at Best Buy, Amazon.com, Hp.com and other stores and authorized dealers nationwide. "This action pertains to 0.1 per cent of the HP systems sold globally over the past two years".

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Among the incident reports were three reports of property damage, totaling $4,500, as well as one case where a customer suffered a first-degree burn to the hand. HP will provide free battery replacement services by an authorized technician.

HP of Palo Alto, Calif., is recalling about 52,600 lithium-ion batteries for HP notebook computers and mobile workstations sold in the U.S and Canada. The batteries were also sold separately for between $50 and $90.

"It is extremely important to check whether your battery is affected", HP wrote on its recall page. validation "The validation generally takes less than 30 seconds", it further added.

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The list of machines with the problematic lithium-ion batteries included Probook, Envy, Pavilion, Zbook, Studio G3, and HP 11 models. Until receiving a replacement, customers will simply need to connect their laptop to a power adaptor to use it.

There's also a BIOS update that puts the battery into "Battery Safe Mode" to prevent it from operating in a unsafe way.

'We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries.

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"During the reboot process, an option will be presented to enable Battery Safety Mode". After installing the update, any affected laptop will fully discharge its battery and only function when plugged into the wall until the mode is disabled after a battery replacement. This would allow customers to safely use their notebook and mobile workstations while having an HP power adaptor connected.

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